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Q:Are all items new? |
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A:Yes all items are brand new unless the listing mentions otherwise.
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Q:Can I return items? |
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A:Our returns policy is listed on every item and states: Returns accepted within 7 days. Contact for approval and code prior to sending. Buyer to pay return postage and insurance fees. Items arriving in perfect as sold condition will receive refund less 15% restocking fee. |
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Q:How are items sourced? |
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A:The vast majority of our items come from Asia and are fairly traded - this means we pay a fair price for the goods so that the makers can assure a decent livelihood and have good conditions. |
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Q:Do you combine shipping costs? |
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A:If items are ordered and paid for from the same buyer account we always combine ship and offer the cheapest shipping options. |
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Q:What are postage costs? |
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A:This will depend on size and weight of order and shipping destination, this will be calculated and added to the order as one of the last stages of the checout process. |
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Q:Do your store payment information? |
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A:Where customers use credit card for payment SFH stores no personal information and adheres to all relevant privacy policies. |
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Q:What is your return policy? |
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A:Returns accepted within 14 days. Contact for approval and code prior to sending. Buyer to pay return postage and insurance fees. Items arriving in perfect as sold condition will receive refund less 15% restocking fee. |
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Q:Do you combine shipping? |
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A:I always offer comined shipping and shipping discounts whenever I can! |
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Q:When can I expect my order to arrive? |
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A:I usually ship within two days of payment but postal delays can occur. |
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Q:Do you ship internationally? |
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:Most items are available for international shipping. |
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